Effective Date: 25th June 2026

This Shipping Policy outlines how orders are processed, shipped, and delivered by ZERO Labs Research.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are processed Monday through Friday, excluding holidays.
• Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Once your order has been processed, you will receive a shipping confirmation email with tracking information (if applicable).

2. Shipping Methods

We partner with reliable shipping carriers to ensure timely delivery. Available shipping options and estimated delivery times will be displayed at checkout.

Delivery times are estimates only and may vary depending on:

• Destination
• Carrier delays
• Weather conditions
• Customs processing (for international shipments)

ZERO Labs Research does not guarantee specific delivery dates.

3. Domestic Shipping (United States)

For U.S. orders:

• Estimated delivery time: 3–7 business days after shipment.
• Shipping costs are calculated at checkout.

Risk of loss and title for products pass to the customer once the shipment has been handed over to the shipping carrier.

4. International Shipping

We may offer international shipping to select countries.

Customers are responsible for:

• Ensuring products are legal in their country
• Paying all customs duties, taxes, and import fees
• Complying with all applicable local regulations

ZERO Labs Research is not responsible for:

• Customs delays
• Seized or confiscated packages
• Additional import charges

If a package is refused or seized due to regulatory issues, refunds may not be issued.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not liable for:

• Orders shipped to incorrect addresses provided by the customer
• Lost packages resulting from address errors

If an order is returned because of incorrect shipping information, additional shipping charges may apply.

6. Lost or Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery.
• Provide photographs of the damaged packaging and product.

If your tracking information shows the package as delivered but you have not received it:

• Contact the shipping carrier first.
• Then contact us for further assistance.

We are not responsible for lost or stolen packages after confirmed delivery.

7. Shipping Restrictions

All products sold by ZERO Labs Research are For Research Use Only.

We reserve the right to:

• Refuse shipment to certain states, regions, or countries.
• Cancel orders that may violate local, state, or federal laws.

8. Delays Beyond Our Control

ZERO Labs Research is not liable for shipping delays caused by:

• Natural disasters
• Carrier service disruptions
• Government actions
• Customs processing delays
• Force majeure events

9. Contact Information

If you have any questions regarding shipping, please contact us:

ZERO Labs Research

Website: zerolabsresearch.com

Email: info@zerolabsresearch.com

Phone: +1 (206) 228-3281

Address: First 3 digits after +1 (e.g., 206 for Seattle)