Effective Date: 25th June 2026

At ZERO Labs Research, we are committed to providing high-quality research products. Due to the specialized nature of our products, this Refund & Returns Policy outlines the conditions under which returns and refunds may be granted.

1. Research Use Only – Limited Return Policy

All products sold by ZERO Labs Research are strictly For Research Use Only.

Because of the sensitive and controlled nature of research materials:

• Opened or used products cannot be returned.
• We do not accept returns for products that have been altered, mishandled, or improperly stored.
• Returns are subject to approval at our sole discretion.

2. Eligibility for Returns

You may be eligible for a return or replacement if:

• The product arrived damaged.
• You received the wrong item.
• The item was defective upon delivery.
• The product remains unopened and in its original condition.

To be eligible, you must contact us within 48 hours of delivery.

3. Non-Refundable Situations

Refunds will NOT be issued for:

• Improper handling or misuse
• Incorrect storage after delivery
• Buyer’s remorse
• Seized or confiscated international shipments
• Incorrect shipping address provided by the customer
• Regulatory restrictions in the buyer’s jurisdiction

4. Return Process

To request a return:

Contact us at info@zerolabsresearch.com within 48 hours of delivery.

Please provide:

• Order number
• Description of the issue
• Photos (if the product is damaged or incorrect)

Do not return any product without prior written authorization.

Unauthorized returns may not be processed.

5. Refund Approval & Processing

If your return is approved:

• Refunds will be issued to the original payment method.
• Processing time may take 5–10 business days, depending on your payment provider.
• Shipping costs are non-refundable unless the error was caused by ZERO Labs Research.

We reserve the right to deny refund requests that do not meet the conditions outlined in this policy.

6. Order Cancellations

• Orders may be canceled before shipment.
• Once an order has shipped, it cannot be canceled.
• If canceled before shipment, payment processing fees (if applicable) may be deducted.

7. Chargebacks

Initiating a chargeback without first contacting us to resolve an issue may result in:

• Permanent account suspension
• Refusal of future service
• Submission of documentation to dispute the chargeback

We encourage customers to contact us first so we can resolve concerns promptly.

8. Limitation of Liability

Due to the Research Use Only classification of our products, ZERO Labs Research shall not be liable for damages resulting from misuse, improper handling, or regulatory violations.

9. Contact Information

For refund or return inquiries, please contact:

ZERO Labs Research

Website: zerolabsresearch.com

Email: info@zerolabsresearch.com

Phone: +1 (206) 228-3281

Address: First 3 digits after +1 (e.g., 206 for Seattle)